Frequently Asked Questions

No power required. This phone connects directly to your UK landline socket or router and draws power from the phone line itself, just like traditional landline phones.

This makes it particularly reliable for elderly UK users who may experience power outages or have difficulty managing battery-powered devices.

Yes, it works with all UK fiber broadband providers. The phone is compatible with digital phone services from:

Setup Process:

1. Connect to the “Phone” or “Tel” port on your router
2. If no phone port, contact your provider for a free analogue phone ADAPTER
3. Most UK providers supply digital phone adapters at no cost

Up to 9 phone numbers can be programmed using the photo memory buttons. Each button stores one complete UK phone number including area code.

Recommended UK Programming Order:

1. Primary caregiver (spouse/main child)
2. Emergency family contact
3. Local GP surgery
4. NHS 111 (non-emergency medical)
5. Local pharmacy or important service
6. Additional family members
7. Close friends or neighbors
8. Local taxi or transport
9. Emergency services (999) – optional

No answering machine included. This is a deliberate design choice to keep the phone as simple as possible for elderly users, particularly those with dementia or cognitive difficulties.

UK Alternative Options:

• BT Answer 1571: Free voicemail service available to most UK landline users
• Provider voicemail: Most UK phone providers offer voicemail services
• Simplicity benefits: No confusing buttons or blinking lights to worry about

Storing/Programming a Number Using a Picture Button (Speed Dial):

1. Pick up the handset and place it on the table. Press the STORE button, then enter the phone number you want to store.
2. Press the STORE button again, followed by one of the 9 picture buttons.
3. Place the handset back on the cradle.

Note: During these steps, ignore the dial tone.

Photo Installation: After programming numbers, carefully lift transparent covers and insert clear, recognizable photos of the person you’re calling.

Easy to reprogramme. Simply follow the same programming steps to overwrite any existing number stored on a memory button.

Yes, absolutely. Many UK families use names or symbols instead of photos, especially when photos are too small to recognize clearly.

UK Customer Examples:

• Large print names: “DOCTOR”, “SARAH”, “NHS 111”
• Colored backgrounds: Different colors for different types of contacts
• Symbols: Medical cross for doctor, heart for family
• Mixed approach: Photos for family, names for services

Mixed feedback from UK customers. The phone offers 3 volume settings for both ringer and call audio, plus hands-free speaker operation.

Positive UK Reviews:

• “Very impressed brilliant phone bought for my mum and she can hear so clearly nice loud ring” – Mrs E. Burridge
• “Bought this for my husband who has limited sight, he finds it very easy because of the large numbers and high volume” – A. Short

Some Limitations:

• “It could just do with a bit more volume” – C. Macrae
• Works best for mild to moderate hearing loss
• Severe hearing loss may need specialist amplified phones

Generally compatible with hearing aids. The phone is designed to work with most hearing aid types, though it does not directly connect to a hearing aid and individual experiences may vary.

UK Customer Tips:

• Test different volume settings to find optimal level
• Use speakerphone function for clearest audio
• Position phone appropriately for better hearing ear
• Consider room acoustics when placing the phone

Yes, specifically designed for dementia sufferers. The photo memory buttons eliminate the need to remember phone numbers – users simply press a picture to call.

UK Dementia Success Stories:

• “I bought this for my mother who has vascular dementia and can’t use a normal phone. Now she can just pick up the receiver and just press one button with a photo on it.” – A. Saunders
• “The big button phone is perfect for mum who has dementia. All she has to do is lift the handset and press one button.” – Ange
• “Great for dementia. I bought this for my mum who has dementia and arthritis.” – R. Watson

Yes, excellent for children and emergency use. The simple one-button operation makes it perfect for young children who need to call family quickly.

UK Family Uses:

• Emergency communication: Children can call parents with one button
• Grandparent connection: Easy for children to call grandparents
• Backup phone: Reliable when main phones fail
• Holiday homes: Simple phone for occasional use

Safety Benefits:

• No complex dialing that children might get wrong
• Works during power cuts
• Photo recognition prevents calling wrong numbers

Generally good quality. UK customer feedback shows mostly positive experiences with rarely reported issues.

Full 12 month UK warranty included with every Memo24 phone purchase from Amazon UK.

What’s Covered:

• Manufacturing defects and faults
• Button malfunctions
• Audio quality issues
• Power/connection problems

What’s Not Covered:

• Damage from drops or misuse
• Normal wear and tear
• Compatibility issues with non-standard systems

UK-based customer support available for all technical questions, setup help, and warranty claims.

Support Services Include:

• Setup assistance: Help with programming and installation
• Troubleshooting: Resolving technical issues
• Warranty claims: Processing repairs and replacements
• Usage guidance: Tips for elderly users and families

Response Times:

• Email responses typically within 24 hours
• Warranty claims processed quickly
• UK-based team understands local needs

Amazon UK return policy applies plus Memo24’s UK warranty protection.

Amazon UK Returns:

• 30-day return window for most items
• Free returns for most products
• Full refund if not suitable

Memo24 UK Support:

• Work with you to resolve setup issues
• Provide additional guidance for elderly users
• 12-month warranty beyond Amazon return period